Question COMP-02

Have you had an unplanned disruption to this product/service in the past 12 months?

Standard Guidance

EDUCAUSE provides no guidance here

Answering "NO"

EDUCAUSE provides no guidance here

Answering "YES"

Provide a detailed summary of the unplanned disruption.

Reason for Question

We want transparency from the vendor, and an honest answer to this question, regardless of the response, is a good step in building trust.

Follow-Up Inquiries

If a vendor says "No," it is taken at face value. If your organization is capable of conducting reconnaissance, it is encouraged. If a vendor has experienced a breach, evaluate the circumstances of the incident and what the vendor has done in response to the breach.

HECVAT Pro Advice

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Implementation Tips

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FAQ

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Resources

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