Question QLAS-01

Do you have a documented and currently implemented Quality Assurance program?

Standard Guidance

Provide a valid URL to your Quality Assurance program or submit it along with this fully populated HECVAT.

Answering "NO"

EDUCAUSE provides no guidance here

Answering "YES"

EDUCAUSE provides no guidance here

Reason for Question

Integrity and availability are the focus of this question. The existence of a well-documented quality assurance program, with demonstrated and published metrics, may provide insight into the inner workings (mindset) of a vendor.

Follow-Up Inquiries

Institutions vary broadly on how QA is handled, so any follow-up questions will be contract/institution/implementation specific.

HECVAT Pro Advice

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Implementation Tips

[Add practical steps for SME SaaS vendors]

FAQ

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Resources

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