Question DRPL-07

Is there a defined problem/issue escalation plan in your DRP for impacted clients?

Standard Guidance

EDUCAUSE provides no guidance here

Answering "NO"

Describe your plans to implement a problem/issue escalation plan in your DRP.

Answering "YES"

Summarize your problem/issue escalation plan.

Reason for Question

Notification expectations should be set early in the contract/assessment process. Timelines, correspondence medium, and playbook details are all aspects to keep in mind when assessing this response.

Follow-Up Inquiries

If the vendor's response does not cover the details outlined in the reasoning, follow-up and get specific responses for each, as needed.

HECVAT Pro Advice

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Implementation Tips

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FAQ

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Resources

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