Question DOCU-09
Do you have a documented change management process?
| Weight | 20 |
| High Risk | No |
| Required | Yes |
| Compliant Answer | Yes |
Standard Guidance
EDUCAUSE provides no guidance here
Answering "NO"
Briefly summarize your response.
Answering "YES"
Summarize your current change management process.
Reason for Question
The lack of a change management function is indicative of immature program processes. Answers to this question can provide insight into how well their responses (on the HECVAT) represent their actual environment(s).
Follow-Up Inquiries
If a weak response is given to this answer, response scrutiny should be increased. Questions about configuration management, system authority, and documentation are appropriate.
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