Question AAAI-06

Do you have documented password/passphrase reset procedures that are currently implemented in the system and/or customer support?

Standard Guidance

EDUCAUSE provides no guidance here

Answering "NO"

Describe your plans to document system password/passphrase reset procedures.

Answering "YES"

Describe your documented password/passphrase reset procedures that are currently implemented in the system and/or customer support.

Reason for Question

Account management can be a time-consuming part of an information system. Account reset capabilities, built into a system, can reduce burden on institutional support services.

Follow-Up Inquiries

Ask the vendor how end users will be supported. Ask for training documentation or knowledgebase content. Confirm vendor and institution responsibilities in this support area (and others).

HECVAT Pro Advice

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Implementation Tips

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FAQ

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Resources

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