Question QLAS-03

Will your company provide quality and performance metrics in relation to the scope of services and performance expectations for the services you are offering?

Standard Guidance

EDUCAUSE provides no guidance here

Answering "NO"

State plans to provide quality and performance metrics for this service.

Answering "YES"

Provide references to quality and performance metrics documentation.

Reason for Question

This question is for institutions that tie metrics and service level agreements (SLAs) or expectations (SLEs) to security reviews. The implementation strategy and use case will indicate the relevance of this question for security/risk assessment.

Follow-Up Inquiries

Follow-up inquiries for quality and performance metrics will be contract/institution/implementation specific.

HECVAT Pro Advice

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Implementation Tips

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FAQ

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Resources

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