Question CHNG-01

Does your Change Management process minimally include authorization, impact analysis, testing, and validation before moving changes to production?

Standard Guidance

EDUCAUSE provides no guidance here

Answering "NO"

State your plans to implement Change Management in your environment or clarify what your change management processes do include.

Answering "YES"

Indicate all procedures that are implemented in your CMP. (a) An impact analysis of the upgrade is performed. (b) The change is appropriately authorized. (c) Changes are made first in a test environment. (d) The ability to implement the upgrades/changes in the production environment is limited to appropriate IT personnel.

Reason for Question

This question outlines a mature Change Management process. Changes should be analyzed for impact, officially approved, tested, and performed by authorized users.

Follow-Up Inquiries

If the vendor's response does not cover the details outlined in the reasoning, follow-up and get specific responses, as needed.

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