Question CHNG-04

Do clients have the option to not participate in or postpone an upgrade to a new release?

Standard Guidance

EDUCAUSE provides no guidance here

Answering "NO"

Summarize why clients do not have alternative release options.

Answering "YES"

Provide reference the the process/procedure to manage releases.

Reason for Question

Unplanned and/or unexpected changes in a complex environment can introduce intolerable risks to the institution. Based on the operating environment of the institution, it may be necessary to postpone (or properly plan) the change to a system. The vendor's response should clarify their use of a "one code base" method or the ability to run multiple versions concurrently.

Follow-Up Inquiries

Follow-up inquiries for software/product/service version releases will be institution/implementation specific.

HECVAT Pro Advice

[Add expert insights and best practices]

Implementation Tips

[Add practical steps for SME SaaS vendors]

FAQ

[Add common questions related to this HECVAT item]

Resources

[Add links to relevant articles or tools]