Question QLAS-04

Do you incorporate customer feedback into security feature requests?

Standard Guidance

EDUCAUSE provides no guidance here

Answering "NO"

EDUCAUSE provides no guidance here

Answering "YES"

Provide a list of higher education references or a route for campuses to request references

Reason for Question

This is a general inquiry to determine if the vendor being assessed has done or is doing business with the institution at the time of assessment. Existing relationships, if present, can be reviewed for insights into a vendor and/or to verify other responses.

Follow-Up Inquiries

Many higher education institutions are large enough that existing/former contracts exist with one entity of the college/university (e.g., school of X) but are unknown to another. Question the vendor in-depth if you get a vague response to this question; combining licenses/purchases increases buying power.

HECVAT Pro Advice

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Implementation Tips

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FAQ

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