Question HLDA-05

Can the institution extract a full or partial backup of data?

Standard Guidance

EDUCAUSE provides no guidance here

Answering "NO"

State plans to implement capabilities for the institution to extract a full or partial backup of data.

Answering "YES"

Provide a general summary of how full and partial backups of data can be extracted.

Reason for Question

When cancelling a software/product/service, an institution will commonly want all institutional data that was provided to a vendor. The vendor's response should verify if the institution can extract data or if it is a manual extraction by vendor staff.

Follow-Up Inquiries

A vendor's response should be clear and concise. Be wary of vague responses to this questions and inquire about export specifics, as needed.

HECVAT Pro Advice

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