Question CHNG-12

Are upgrades or system changes installed during off-peak hours or in a manner that does not impact the customer?

Standard Guidance

EDUCAUSE provides no guidance here

Answering "NO"

Decribe plans to minimize the impact of downtime based on predefined off-peak hours.

Answering "YES"

Define current off-peak hours, including time zones as necessary.

Reason for Question

Restricting system updates to a standard maintenance timeframe is important for ensuring that changes to production systems do not impact operations. It’s also important for troubleshooting any problems that may occur as a result of the changes.

Follow-Up Inquiries

If the vendor's response does not cover the details outlined in the reasoning, follow-up and get specific responses, as needed.

HECVAT Pro Advice

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Implementation Tips

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FAQ

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